At Elevate Performance Systems, we want your recovery and wellness products to arrive safely, reliably, and as quickly as possible. We currently ship throughout the 48 contiguous United States and offer free shipping on all products.
Because our products range from smaller recovery devices to large saunas and cold plunge systems, delivery methods may vary depending on the size and type of product you order.
Shipping & Delivery Times
Most Elevate Performance Systems products are expected to arrive within 5–7 business days after your order is processed.
Delivery times are estimates and may vary due to product availability, carrier delays, weather, holidays, or other circumstances outside of our control.
Once your order has shipped, you will receive an email containing your tracking information so you can monitor your shipment.
If you have questions about the status of your order, please contact us and we'll be happy to help.
Free Shipping
We offer free shipping throughout the 48 contiguous United States.
Free shipping applies to standard delivery of eligible products. Additional services such as inside delivery, placement, installation, assembly, or other specialized delivery services are not included unless specifically stated on the product page or arranged separately.
We currently do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Large Product & Freight Delivery
Some of our larger products—including saunas, cold plunge systems, and other large wellness equipment—may be shipped using a freight carrier because of their size and weight.
For freight-shipped products, standard delivery is typically curbside or driveway delivery at the shipping address. Unless specifically stated otherwise, inside delivery, placement, assembly, and installation are not included.
The freight carrier is not responsible for moving the product into your home, garage, backyard, basement, or other final installation location.
Before Ordering a Large Product
Please make sure you have a suitable location and enough assistance or equipment available to safely move your product from the delivery location to its final destination.
Depending on the size and weight of your product, you may need additional people or specialized equipment to move it safely.
If you have questions about the delivery requirements for a specific product, please contact us before placing your order.
Freight Delivery Appointments
For larger products shipped by freight, the carrier may contact you to coordinate delivery.
Please make sure the phone number and email address provided with your order are accurate and that you are available to communicate with the carrier regarding delivery.
If you miss a scheduled delivery or a carrier requires a redelivery, additional fees may apply depending on the carrier's policies.
Inspect Your Shipment Upon Delivery
We take great care to ensure your order is packaged and shipped safely. However, products can occasionally be damaged during transportation.
Please carefully inspect your shipment when it arrives.
For large or freight-delivered products, we strongly recommend inspecting the packaging and product for visible damage before accepting/signing for the delivery.
If you notice visible damage:
- Take clear photographs and/or video of the damage before moving the product.
- Document the damage with the delivery carrier.
- If appropriate, note the damage on the delivery receipt before signing.
- Contact Elevate Performance Systems as soon as possible and provide photographs or video of the damage.
If the product or packaging appears significantly damaged, please contact us before moving or assembling the product whenever possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
When contacting us, please include:
- Your order number
- Your name and contact information
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging and shipping label
- Any photographs or documentation provided by the carrier
Do not discard the original packaging until the issue has been resolved, as it may be necessary for inspection, return, or replacement.
We will work with you and the appropriate carrier or supplier to determine the best resolution.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information.
Please note that tracking information may take some time to update after a shipment is picked up by the carrier.
For larger freight shipments, tracking and delivery scheduling may work differently than standard parcel shipments. The freight carrier may contact you directly to coordinate delivery.
Delivery Delays
While most products are expected to arrive within 5–7 business days, delivery dates are estimates and are not guaranteed.
Delays may occur because of:
- Severe weather
- Carrier delays
- Holidays
- Transportation issues
- Product availability
- Freight scheduling
- Incorrect or incomplete delivery information
- Circumstances outside of Elevate Performance Systems' control
If your order is experiencing an unexpected delay, please contact us and we will do our best to provide an update.
Address Changes
Please make sure your shipping address is correct before completing your order.
If you need to change your shipping address after placing an order, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing or shipping.
Additional charges may apply if a shipment needs to be rerouted after it has been shipped.
PO Boxes
We currently do not ship orders to PO Boxes.
Please provide a valid physical delivery address when placing your order.
Where We Ship
Elevate Performance Systems currently ships to the 48 contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- International destinations
- PO Boxes
Questions About Your Delivery?
We're here to help.
If you have questions about shipping, delivery requirements, tracking, or a specific product before placing your order, please contact us and we'll be happy to assist.
Elevate Performance Systems
Recovery. Performance. Wellness.
Questions about a specific product's shipping or delivery requirements? Contact our team before ordering and we'll be happy to walk you through what to expect.
Email: info@eperformancesystems.com
Phone: 385-535-2122